Does User tag mapping with Salesforce replace or append tags?
I can't find anywhere that states whether the salesforce integration user/contact tag mapping is a replace or append feature. i'd like to append tags from salesforce but not overwrite the other custom user tags I've added from within zendesk. I can't really risk "testing" this because we have 300+ people in salesforce possibly updating contacts at any given time and I would create a mess if it actually replaces tags...
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Hey DJ!
The Salesforce synchronization for user tags is one way - from Salesforce to Zendesk. You should also be aware that when the tags come from Salesforce to Zendesk, they will replace whatever user tags are currently in use on a given user's profile.
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feature request... add an "append" tag sync from SF to ZD!
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