Different branded email based on ticket fields


1 Comentarios

  • Jessie Schutz
    Zendesk team member

    Hey Chris!

    I don't think you'll need to make a whole different brand just for non-branded stuff. We have some great documentation on how to brand your outgoing emails, which you can find here.

    The TL;DR of it is that you'll want to remove any branding from your email template, and then do all the branding in the notification triggers for each brand. That means that you can have a separate set of neutral-branded triggers that only go out on tickets that aren't associated with a brand.


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