Change the text for chat ratings
CompletadaThe text at the top of a chat rating seems unintuitive to me. The wording says “Would you like to rate this chat?” This sounds like we’re asking them IF they want to rate the chat, but what we really mean is "How would you like to rate this chat?"
I asked Zendesk how we could do this but they said it was hard-coded into the system.
All I'm asking for is to add one small word to make the rating screen more intuitive.
If you agree please vote with your thumbs up and comments!!
-
Hi Justin,
I have created a task for the team to update the string to "How would you rate this chat?".
The change should hopefully be out in 2-3 weeks, will update you here once it goes live.
Thanks,
Ramin
-
@Ramin - Brilliant! Thanks so much. Sorry to be a grammar nerd.
-
Hi Justin,
The new string got deployed today and is ramping up across all accounts over the next week. By next Tuesday the latest/Friday the earliest, you should see the new string.
Thanks again for sharing your feedback.
Ramin
La publicación no admite más comentarios.
3 Comentarios