The Knowledge Manager Roundtable is a panel of Zendesk customers who are responsible for the process of creating and managing content at their companies. Every other month they share their expertise on a specific topic.

Check out the Roundtable discussions and share your experiences in comments!

Here's the complete list of Knowledge Manager Roundtable discussions:

• How do you create knowledge base content?
• How do you measure self-service activity and knowledge base usefulness?
• What is your process for maintaining content?
• What are you doing to improve self-service?
• What is your strategy for restricted content?