We want to capture some data in our help center's new request form, and populate it as part of the description field (i.e. the ticket requester's public comment). Ideally it would prepend (appear before) the text the requester entered in the form's description field.
Does anyone have any suggestions on how to do this? I've looked in ZD support and do not see anything. I know we can show these fields in the UI to the agent, but we would prefer it to be a little more obvious, so part of the initial ticket text would help. I am aware this would be something the customer/end user would see in any public replies :)
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