Is there a functionality for 'global variables' in Zendesk?
For instance, if 100 articles feature the specific term "Web Platform" and an organization decides to change that term to "Cloud Access," I would like to make a change in one place rather than in all of the 100 articles.
This is similar to a Find/Replace All in word processors, however, this concept covers an entire database. Is this available as a feature or possible somehow in the back-end?
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