Russian spam, 37K so far, need a way to mark them all as spam

42 Comentarios

  • Tarah Theoret
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    Hi Max,

    We would also like to participate - we had thousands of spam tickets created last summer in a 24 hour period. And in the last week we've had varying batches of spam appear in our queue every single day that we have to manually mark as spam. And for the larger batches, it's still quite time consuming for our development team to delete them through to API, so any solutions provided by Zendesk are appreciated. 

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  • Nicole - Community Manager
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    Hi all -

    Just a quick note to let you know we haven't forgotten you! It's just taking a little time to get the EAP up and running. We'll follow up about it soon!

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  • Jennifer Mullen
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    Hi Max,

    We are also interested in participating in this EAP beta trial as we are having a difficult time managing the Russian spam tickets being created in our instance. Thank you!

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  • Max McCal
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    Hey, all - 

    As of today, we're ready to open early access. We'd done significant testing, and we're currently using our new spam filter in all accounts to block some of the most obvious spam. We'd like to try it out with a few willing customers. Obviously, there are some risks, but we'll always be able to roll you back to the old ways if the medicine is worse than the ailment. We can't be sure it will work well for everyone, and some configurations could lead to things being suspended when they shouldn't. The good thing is we'll be able to learn from any issues and improve the filter over time, which we cannot do with the existing integration.

    If you're still interested, please sign up here.

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  • Bec
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    Hi Max I have grabbed your link and intend to sign up as well.

     

    We are getting spam from these as well, they're not hitting the form which is captcha protected and solved that problem, it's the ones that are going directly to default email support@zendesk... which I believe can't be changed?

    I've blacklisted all the .ru domains, dmarc is on etc.  The only thing I can't beat is the the constant stream of spoofed gmail addresses, if this helps it will be fantastic.

     

    Cheers

    Bec

     

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  • Stewart McLeod
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    For those that do not have Automations or are just a little impatient, here is a quick way to bulk mark (using code) all the Russian tickets as Spam

     

    https://support.zendesk.com/hc/en-us/community/posts/360029023574-Quickly-mark-lots-of-tickets-as-spam-No-Automations-required-

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  • Brett - Community Manager
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    Thanks for sharing how you address this issue Stewart :)

    Super helpful!

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  • Sean LaRussa
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    We just got hit over the weekend with Russian spam tickets - all coming in to the system support email address and not our customized address we use for our customers.  Does anyone have the new beta filter option turned on and working?  Is it helping?

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  • Brett - Community Manager
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    Hey Sean,

    Looks like you haven't received a response regarding the new spam filter. If this is something you're interested testing for yourself, feel free to sign up for the beta here

    Cheers!

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  • Sean LaRussa
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    Brett - I did sign up for the beta but haven't heard back from anyone at Zendesk about it.

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  • Max McCal
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    Hey, Sean - I set you up a couple weeks ago and sent you an email to that effect. I'll follow up with you.

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  • Tal Admon
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    Hi Brett - Community Manager - I really want to sign up for the beta but it seems you have conflicting legal statements:

    On the introduction page in the Google Form you write that the new spam filter you offer in beta is "...fully compliant with all our certifications and standards"

    However in the agreement I have to sign to participate you clearly state that:

    Beta testing agreement
    (c) Zendesk obligations with respect to any certifications, including but not limited to, SOC 2, SSAE-16, PCI DSS, ISO 27001 or HIPAA shall not apply to the Beta Tools.
     
    I really hope it is an honest mistake and you will fix it quickly.
    Thanks!
    1

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