Permit email tickets from a particular address but don’t send updates


1 Comentarios

  • Nils Zwicker

    Hello Lorin,

    you can add the User Tag to your Triggers and Automations which sends out a response to the email-address.

    You have to add the Tag to the „Meet all of the following conditions section“.
    For example: „Ticket: Tags contains none of the following (user_tag)“

    You also can create an own organization for this user.

    For example „Notifications Grasshopper“. Now you can edit all your trigger and automatitions.
    Just add „Organisation is not Notifications Grasshopper“ to the Triggers respectively the Automations.

    Please let us know if you have further questions!

    Best Regards


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