we're based in the UK (so our prefix is +44), but when customer's call us from abroad, their number still shows up as a UK number...sort of.
The caller above was calling from Italy (+39), and even though Italy's prefix does appear in the number (just after the +44), the caller's location is listed as Jersey.
Is this something which can be changed manually? What is the reason for this do you think?
Thanks in advance for any guidance! :)
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