Creating A Queue (or as close to as possible) Without Using A Phone Number

1 Comentarios

  • Jason Schaeffer
    Zendesk Customer Advocate

    Hi Scott,

    I want to make sure I am clear on one aspect of your post. You stated creating a separate number and having your agents route to that number was creating "Double Billing". Can you elaborate on what that means to your workflow? This would be the best solution from the standpoint you can not advertise this number to your customers and use it effectively as an internal number. If they are the only agent available on that line, the call would not reserve, it would route the caller to a voicemail. I guess we need to clear up the Double Billing and go from there.





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