Rating for Talk

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  • Brett Bowser
    Zendesk Community Team

    Hi Linda,

    If tickets are being generated for each call and you're on the Professional plan, you can send out a separate Satisfaction Survey specifically for Talk calls asking the user to rate the conversation. You can set this up via a trigger/automation and include the satisfaction.survey_section placeholder in your email body.

    Unfortunately there's no way for the user to rate the call while they're still on the line at this time. I've attached some resources below which I believe you'll find useful:

    Let me know if you have any other questions!

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