Is Zendesk Chat suitable for chat between multiple service vendors and platform users?
Hey we are developing a platform that will have a multi-vendors stores. We are going to use Zendesk chat between Our own platform's agent and end-users.
We found that Zendesk Chat API is great and would also like to extend our use to replace our other chat module. I am wondering wether Zendesk Chat is suitable for multi-vendors stores using it to talk directly to their own customers (end-users)? Where multi-vendors stores will be mostly communicating through Zendesk Chat's emails' replies and the end-users will be communicating through Zendesk Chat API on our web platform.
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Hey Panusith -
You may want to cross-post your question over in the Developer Help Center as well - the folks over there may be able to give you a better idea of whether this would work from a more technical perspective.
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Hi Panusith,
Zendesk Chat isn't designed for the marketplace chat use case. We recently acquired a company called Smooch and you could in theory use their platform to support this use case by creating a Smooch app for each store in your marketplace.
You can learn more about Smooch here: https://smooch.io
-Ramin
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