Hi Zendesk Team,
I've noticed that if the web widget-user indicates that the Answer Bot suggestion has helped him, that this is registered as a created/solved ticket. The result is that our statistics show that we've received twice the amount of tickets since the EAP:
Is there a way to differentiate between:
1) the tickets that are created by the ticket form in the widget (so after the requester pushed on 'leave us a message')
2) the Answer Bot resolutions for which a requester never filled in a ticket form.
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