Add Comment to Ticket without CC

Respondida

4 Comentarios

  • Nicole - Community Manager

    Hey Jeff -

    There is not a way for End Users to be able to comment on tickets that they are not CC'd on. They need to officially be a part of the ticket in order to participate.

    -1
  • Jeff Callahan

    bummer

     

    0
  • Timothy Tucker

    Nicole - the information you posted is not correct. They don't need to be on the CC list in order to comment on a ticket in their Org.

    See here: https://support.zendesk.com/hc/en-us/articles/203661976-Creating-managing-and-using-organizations#topic_nat_vgn_bc

     

    Setting up a shared organization for End-Users

    "For Users, select Can view all org tickets, then, if you want to allow users to add comments to shared organization tickets, select And add comments."

    0
  • Brett - Community Manager

    Hi Timothy,

    Appreciate you jumping in here and answering this question with an alternative solution to CC'ing :)

    You are correct, if the user is part of the organization and this option is enabled within their profile then they can comment on an organizations tickets without being CC'd.

    Thanks again!

    0

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk