Is the a log of missed calls on Zendesk Talk
RespondidaI know there is a system already in place that will create an abandoned call ticket, but is there a log of the calls that are coming in and out of Zendesk? If not this would be a great feature to have as it is would be easier to maintain a record of the calls without having to know the ticket number, as well as a caller ID, would be a helpful feature.
-
Hi Juan,
This article will help you as it details how to access the History tab which has the requested information.
Neil
Neil Weldon | Director of Product
La publicación no admite más comentarios.
1 Comentarios