Available Time and Online Time metrics for agents in Explore

1 Comentarios

  • Brett - Community Manager

    Thanks for sharing Ryousuke!

    I would also recommend cross-posting your use-case in the following feedback post in our Explore forum: Agent "Total Online Time" reporting 

    This will help provide visibility to the Explore Product Managers as well as other end-users looking for the same functionality.

    Cheers!

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