Best way to re(launch) a help center

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  • Maggie Ungerboeck
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    Hi Jason,

    We went through a relaunching process about 15 months ago. We did all the UI stuff in a theme that we applied when we went "live" but all the adding/organizing of posts, etc. we did in the current site. We tried to do as much as possible via the API so that our customers weren't getting emails when we were moving stuff around. Also, there are a few things I tested in Sandbox to make sure I got them right but for the most part, we just did it in the current site and it worked for us.

    Do you have any specific concerns with doing it in the current site or are you wanting a big reveal - which I totally get wanting to do!

    Thanks,
    Maggie

     

     

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  • Jason Kaiser
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    Thanks Maggie,

    I didn't think about just having an additional theme that we work in. Obviously I can use user segments to add topics that I don't want folks to see until 'launch'. Most of our content will be completely new so I won't have to worry too much about people getting emails. To answer your question I don't have specific concerns yet as I just started rounding up the ideas and content but I will definitely circle back here with any additional Q's. Thank you!

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  • Maggie Ungerboeck
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    Hi Jason,

    That makes it easier if it's all new content - user segments will work perfectly for this. One thing that I did that I always suggest is to make a checklist for launch day to make sure you remember everything that needs to get updated, moved and changed that day. 

    Good luck with the relaunch and happy to help if anything comes up along the way for you!

    Thanks,
    Maggie

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