domain and language identification


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  • Brett - Community Manager
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    Hi Clint,

    Great question! 

    I think this would really depend on which email address would be easier for the end-user to reach out through. I don't see an issue with using either honestly.

    If you have separate teams working on these language tickets you can keep your account organized by adding a separate Support Address to your account for each language you support.

    You can then set up triggers to automatically route these tickets to their appropriate groups by using the Received at condition. You can also organize these tickets into separate language views using the same conditions.

    Hopefully the above points you in the right direction!

    Let me know if you have any other questions for me :) 


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