Zendesk Talk Call Recording Audio Channels
RespondidaIf I download the audio from a call recording, are the agent & end-user on different channels?
Ultimately I'd like to run speech-to-text and some audio analytics and would like to make sure it's only being done on our customers and not our agents,.
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Hey Jeff,
I reached out to one of our Talk Product Champions here and it looks like these call recordings are not on a different channel. The recording is on one file so there'd be no way to determine which user is the agent and which user is the customer.
Let us know if you have any other questions :)
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Hi Brett,
Is this anywhere on the roadmap? Is there another approach/technique ZD is considering to support voice analysis, in general but specifically for disambiguating the different speakers on a call?
Ben
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