In a continuing effort to make the Zendesk Help Center a great resource for our users, we've made some notable changes and improvements recently:
A unified Help Center: no more need to navigate between Support, Chat, Explore, etc. All of the content and communities for all Zendesk products can now be found at help.zendesk.com.
Filtered search: with the content about all of our products now in one place, we wanted to make it easier to filter your search results to the product(s) you need.
Fresh branding: we've updated the look and feel to help you navigate and know which product area you're in.
There are no longer separate Help Centers for our Chat, Connect, or Explore products, nor is there a separate Help Center for cross-product information. Select the product area you'd like to browse from the home page:
Or, use the Products navigation menu at the top of the page to browse between categories:
Once you've browsed to a category, use the common questions links to find quick answers to questions about that product:
Filter search results by content type (Knowledge Base, Community) or by product, and easily see which product each article in the results list is about:
For now, you'll still find content for a developer audience and our developer Community forums at develop.zendesk.com.
For more background and to follow known issues, please see the official announcement, and share any feedback or questions you have in the comments below!
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