Is is possible to open a specific knowledge base article from a link in a page in the widget.


1 Comentarios

  • Patrick Bosmans
    Zendesk Customer Advocate

    I'm not sure I fully grasp what you are looking for here. 

    But if your use case it: you are trying to click on a link, outside of the widget, to open the widget and the link referenced, then no.

    A direct link to an article would not be possible since the main call and response for the widget lives on our servers and is not accessible on the front end.




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