Am i understanding this right? (Datasets Usage)

1 Comentarios

  • Patrick Bosmans
    Zendesk Customer Advocate

    Updating the ticket field should populate the new values in your custom dataset and allow you to report on them in your existing queries.  The caveat here is if you are using custom groupings that do not include the new values.  If that is the case, then you would have to update the group.


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