Today I found out that check boxes are not supported for event reporting. "Unfortunately at this time, the "Field Change Time" won't be usable with Checkbox type of field as "Field Changes Time" counts time between the changes in 2 set values." <- Directly from Support.
Last week, I found out that multi-select cannot and will not show all available values in Explore. I was told this is not a bug. "We understand the impact but it is not something that can be fixed with single change and it has effect not just on Explore but Insights as well. So from technical point of view it is not a bug. " This "not a bug" is preventing any kind of meaningful reporting on a multi-select field where you need to see options that have never been selected as well.
Neither of these issues is recorded anywhere, and there's no way for someone setting up a Zendesk to know that you don't support these field types fully. Please, support all field types for all kinds of reporting, or at the very least document publicly what kinds of fields are supported for what kinds of reporting. I'm losing months of reporting and having to continually restructure my fields because you don't support them all.
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