Clickable links in visitor's chat window

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3 Comentarios

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Oliver,

    The default widget does this already:

     

    If you are using the Web SDK to build a custom widget, you will need to ensure your custom implementation hyperlinks the text automatically. 

    Thanks,

    Ramin

    0
  • Oliver Leung

    Hi Ramin,

    Sorry, I forgot to mention that I'm referring to the web-sdk.

    Your support team told me it's not available in web-sdk and also the dev that handles our project told me "As of now, Zendesk Chat don't support automatic clickable links for the end-user",

    So is this something that can be done for real on web-sdk?

     

    Thank you

    Oliver

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    The Web SDK API will send the text as is, it is up to custom implementation to handle the link formatting. So it isn't related to the functionality of the SDK itself but how it is used by your developers.

    0

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