Agent log in/out report including status
CompletadaIt would be helpful to have a report that admins can pull showing when each agent logs in/out and what particular status they were in and for how long.
The report is basically a timestamp of the agents activity.
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Hi Jonathan,
Thank you for the feedback. We understand the need to provide more visibility around agent activity to the admins. We are working towards it. Keep an eye out, it is coming soon.
- Prakruti
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This is a much needed feature and I'm glad that it is being worked on. If you guys need a beta volunteer I'm all in!
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Hi everyone,
We recently added agent status reporting in Analytics. Admins can now view
- number of agents online across time duration
- time spent by agents online as part of Activity Breakdown
- timestamp & duration of time spent by agents online, away and invisible as part of CSV report
More information can be found here.
- Prakruti
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