Ban Feature with restriction to Agents

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2 Comentarios

  • Comentario oficial
    Rajat Garg
    Zendesk Product Manager

    Hi Christine,

    We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agents from banning visitors or provide this option to only selected agents. You can find more about the feature in our announcement post here.

    Thanks,

    Rajat

  • Rajat Garg
    Zendesk Product Manager

    Hi Christine,

    Thanks for writing in. We are currently working on a feature that allows admins to customize permissions of Agent role on Premium plan. As part of this, Admins will also be able to control access to ban feature. We will make an announcement when this functionality is available.

    Thanks,

    Rajat

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