Ban Feature with restriction to Agents
CompletadaThe Ban Feature cannot be disabled completely, and also uncontrollable and doesn't have restriction access to agents level. This causes a lot of problems to us because it is hard to control our agents who they are actually banning, and they can ban our visitors whenever they want! we can't even monitor it using the admin account in the banned list because they are banning visitors via windows>action>ban
I hope you can have this feature:
1. Ban feature can be disabled completely by Admin accounts
2. Ban feature can be set up to restrict agents level
3. Agents can ban visitors but it will prompt the admin account for approval to ban the visitor. This way, the Admin can check the validity if the visitor can really be banned.
I hope you can have this features soon. we get a lot of complaints from our customers who are being banned unreasonably by our agents.
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Comentario oficial
Hi Christine,
We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agents from banning visitors or provide this option to only selected agents. You can find more about the feature in our announcement post here.
Thanks,
Rajat
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Hi Christine,
Thanks for writing in. We are currently working on a feature that allows admins to customize permissions of Agent role on Premium plan. As part of this, Admins will also be able to control access to ban feature. We will make an announcement when this functionality is available.
Thanks,
Rajat
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