Surveying your customers


4 Comentarios

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Bastiaan,

    Thanks for sharing your request on allowing post-chat surveys that are customizable. 

    Currently, we do not have this functionality and I can only offer a potential workaround that other customer's are using. 

    You can create a shortcut that can be reused by your agents with a link to a Google/Wufoo/SurveyMonkey form that can be sent when the agent detects the visitor is happy.

    This route will allow you ultimate customisation and integration work with the form, more than we would ever build in the chat widget. We have no plans in 2017 to offer customizable post-chat forms in the widget.


  • Bastiaan

    Thank you Ramin, we will join the others with the workaround. Thanks for the suggestion! 

  • Vitalijs

    I would also like to see this functionality.

  • Brad Harris

    Any updates on the potential to open this up natively in ZDC?


Iniciar sesión para dejar un comentario.

Tecnología de Zendesk