Trigger Chat Pop Up and Still Require Login


3 Comentarios

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Thanks for the feedback David. Currently, we have no immediate plans to add the pre-chat form as a condition to the triggered message.

    However, you could look at using the Javascript APIs to open the chat widget after x amount of static time to show the pre-chat form. You would need to use the following API:$

    Maybe try that out to open the pre-chat form after x amount of static time and see if that engages your visitors.



  • David Hodgkiss

    Hi Ramin,

    That sounds exactly what we want to do. Will trial it this week and see if it helps.

    Thank you!

  • Robert Shilov

    Hi David, how did this work for you? We have the same issue/requirement and are wondering if this is an approach we should investigate. 

    Thanks for your input and regards.


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