History (99+) is pointless

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5 Comentarios

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there AI,

    Showing the full number breaks the layout for most non-English languages.

    If you want, you can make the number go away by marking all the unread messages as read. Just follow the screenshots below:

     

    Finally, select 'Mark as read' from the actions dropdown.

    -Ramin

    0
  • Al

    Thanks, I had to go though 21 pages. If you select all messages the option to mark as read doesn't show. 

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi AI,

    Sorry about that. If you need help with the process, you can reach out to support and we can help you out with marking them as read. Just email chat@zendesk.com

    -Ramin

    0
  • Brennan Valenzuela

    I think Al is referring to what the number 99+ represents.
    It's representation is too vague. It could indicate that there are 100 interactions in the history tab or 100 million interactions. 

    The notification should be exact or not present at all.

    As an example, imagine I told you that 5+ people upvoted this feature request, how would you know what the true demand for this functionality is?

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  • Yunen Yeo

    Hi Brennan,

    Thank you for your feedback. Even though the number is not exact when the number of unreads goes beyond 99, it is still useful to know that there are unread chat history rather than not showing. It would be confusing then to show between no unreads and >99 unreads. 

    I understand what you mean by an inexact number is not useful, but our idea is that beyond a certain number of unreads, users probably don't care for the exact number. If the number is lower like 9+, it is probably more essential to show the exact number. Just like the example you provided. 5+ people upvoted is not useful, for 99+ ppl upvoted is really useful for me, because I know there is a real demand (of course the relativity to other feature requests will also come in play).

    There is no real way to display an exact number that is long and make this number work in the limited screen estate we have, hence I believe this solution we have is a good marry of compromises.

    0

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