We have a tag on the organization that indicates if a company has paid their annual support. When a client submits a ticket in Zen, triggers automatically detour that ticket to our business office.
In chat, we only have tags at the user level. I have contacted support asking if there was even a way to create an automation that would tag the users with the "Support" tag and was not able to make that happen.
So now, if a client hasn't paid support, they can potentially sneak in through chat if our agent doesn't look them up in their Zen profile.
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