We currently use Zopim as part of our Zendesk environment. We switched over from Olark. One area that Zopim is really falling short is the notifications. Our agents are currently missing incoming chats because of it. The icon in the top right of Zendesk flashes when a chat comes in but it's so faint that it's very hard to see it.
1) Is there any other way to make it visible that a chat is waiting but no one has answered it (particularly after a certain period of time where no one has responded
2) Do you have any plans to improve notifications to address this?
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