In the real time monitor OR Analytics section , you need to add what has been happening since day start / midnight to current time. - Today's performance.
Eg - total incoming since day start / midnight, total missed in same duration, agent performance since day start,
This would help manage the sales floor . Currently we can see 1 day old and right now - data only. We have no visibility on what has been happening since morning - Today's performance.
You also need to add - agent wise - idle since metrics in such a dashboard.
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