[COMPLETED] Personal vs Public Chat Shortcut
CompletadaWould love to have the ability for users to create their own chat shortcuts and for Admin/Mgt to be able to create public chats just like how we have it in Macros. This will help us use standards and give the ability of users to create their own without cluttering the standards.
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Comentario oficial
Hi Everyone
We are pleased to announce the launch of Shortcuts Improvements. Please refer to the following announcement post. https://chat.zendesk.com/hc/en-us/articles/360001805048
The feature is available now.Thanks
Shashank -
Hi Marc,
Thank you for taking the time to post and share your use case. I am not aware of any current plans to make this possible, so I will pass your feedback along to our Product Team.
Sincerely,
James Peterson -
Any word on this case? We have many agents who would like to create their own personal shortcuts.
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Hi Samuel,
We have no immediate plans this year to support personal shortcuts. If they need this functionality now, they can look into using a free tool like ClipMenu for Mac and save their personal replies.
Thanks,
Ramin
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Our company would use this often, most likely over the company standard. We don't want to sound like robots and would welcome a personal touch without clogging up the shortcut function with too many options for the same choice. We also have personal workflows that use language that work better for us and our workflow than they would for others, and multiple products that don't use the same workflow as other products but are similar enough to cause confusion if you use the wrong one on the wrong product. We would really like this feature as it would improve all of our workflows dramatically. I have personally had to move to autohotkey to create macros outside of Zendesk for these reasons.
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Hello Everyone
We have opened up Early Access Program for Shortcut Enhancements. Now you can create personal shortcut, department shortcuts and global shortcuts. Apart from these there are many more functionalities we are including in this beta. Please sigh up.
Thanks
Shashank
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