Zendesk Web SDK responds with account "banned" status

Respondida

Stella Kim

21 de marzo de 2019 21:26

I'm using the Web SDK with an account key that ends up returning a 403 status from the init function:

Here's the connection update websocket event:

1553192991878 384.0244691697327 5 1 d {path: "connection", update: {status$string: "error",…}, seq: 9}

path: "connection"
seq: 9
update: {status$string: "error",…}

registration_error: {cause$string: "banned", status$string: "403", from$string: "scribe"}

cause$string: "banned"
from$string: "scribe"
status$string: "403"

status$string: "error"

It appears that the account status is "banned". What can cause the account to be banned from use with the Web SDK?

1 Comentarios

Ramin Shokrizadeh
- 22 de marzo de 2019 03:14
Zendesk Product Manager
Hi Stella,

I will create a ticket for you, since I will need to ask account specific information. Check your inbox shortly.

Thanks,

Ramin

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