Android sdk - NullPointerException while reopening chat activity via GCM notification.

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13 Comentarios

  • Mathew Cropper
    Acciones de comentarios Permalink

    Hi Gaurav. Could you recreate the issue with logging enabled (instructions here) and share the output here, please?

    Also, could you confirm which version of the Chat SDK for Android that you're using? If it's an older version, I'd suggest upgrading to the latest (release notes here), as we made several stability updates in the last several releases.

    Thanks!

    0
  • Gaurav P
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    Hi, I have recreate the issue with Logger.setLoggable(true); but i am getting same Exception as above.

    0
  • Mathew Cropper
    Acciones de comentarios Permalink

    Hi Gaurav. Is the logger not providing logs before the exception happens? The full console log would be useful, here.

    0
  • Gaurav P
    Acciones de comentarios Permalink

    following are my console logs.

    02-16 18:08:10.650 578-578/? D/StatusBar.NetworkController: refreshViews: Data not connected!! Set no data type icon
    02-16 18:08:10.650 578-578/? D/StatusBar.NetworkController: refreshViews connected={ wifi } level=4 combinedSignalIconId=0x7f0200b2/com.android.systemui:drawable/stat_sys_wifi_signal_3_fully combinedActivityIconId=0x7f0200a5 mobileLabel=Emergency calls only wifiLabel=MMPLxxxxXXXXxxxxXXXX emergencyOnly=true combinedLabel=MMPLxxxxXXXXxxxxXXXX mAirplaneMode=false mDataActivity=0 mPhoneSignalIconId=0x7f020092 mDataDirectionIconId=0x0 mDataSignalIconId=0x7f020092 mDataTypeIconId=0x0 mNoSimIconId=0x7f02008b mWifiIconId=0x7f0200b2 mBluetoothTetherIconId=0x1080754

    02-16 18:08:10.670 449-643/? I/ActivityManager: START {cmp=com.appy.store.lite/.ChatActivity u=0} from pid 7875
    02-16 18:08:10.690 449-697/? I/NotificationService: mScreenStateChanged not changed. Drop the update light request.
    02-16 18:08:10.700 578-578/? D/SizeAdaptiveLayout: com.android.internal.widget.SizeAdaptiveLayout@42617830child view android.widget.FrameLayout@42617d60 measured out of bounds at 94px clamped to 96px
    02-16 18:08:10.700 578-578/? D/SizeAdaptiveLayout: com.android.internal.widget.SizeAdaptiveLayout@42a59f60child view android.widget.FrameLayout@425ed130 measured out of bounds at 94px clamped to 96px
    02-16 18:08:10.710 578-578/? D/SizeAdaptiveLayout: com.android.internal.widget.SizeAdaptiveLayout@427a7a68child view android.widget.FrameLayout@427a95e8 measured out of bounds at 94px clamped to 96px

    02-16 18:08:10.730 7875-7875/com.appy.store.lite D/AppNavigationHandler: isFromExternalSource : true
    02-16 18:08:10.730 7875-7875/com.appy.store.lite D/BaseActivity: onRestart called
    02-16 18:08:10.730 7875-7875/com.appy.store.lite D/BaseActivity: onStart called
    02-16 18:08:10.730 7875-7875/com.appy.store.lite D/BaseFragment: onStart called: Child selection page
    02-16 18:08:10.730 7875-7875/com.appy.store.lite D/BaseFragment: onStart called: Video category page
    02-16 18:08:10.770 7875-7875/com.appy.store.lite D/AppNavigationHandler: isFromExternalSource : true
    02-16 18:08:10.770 7875-7875/com.appy.store.lite D/BaseActivity: onResume called
    02-16 18:08:10.830 7875-7875/com.appy.store.lite D/BackgroundMusicHandler: start called...
    02-16 18:08:10.830 7875-7875/com.appy.store.lite D/BaseFragment: onResume called: Child selection page
    02-16 18:08:10.830 7875-7875/com.appy.store.lite D/list-act: Child selection page added
    02-16 18:08:10.840 7875-7875/com.appy.store.lite D/MainActivityViewHandler: component null
    02-16 18:08:10.840 7875-7875/com.appy.store.lite D/BaseFragment: onResume called: Video category page
    02-16 18:08:10.840 7875-7875/com.appy.store.lite D/list-act: Video category page added
    02-16 18:08:10.900 144-5874/? W/Drm-FileSource: FileSource::FileSource(fd,offset,length) >> fd: 28

    02-16 18:08:11.040 7875-7875/com.appy.store.lite D/BaseActivity: onPause called
    02-16 18:08:11.050 7875-7875/com.appy.store.lite D/BaseFragment: onPause called: Child selection page
    02-16 18:08:11.050 7875-7875/com.appy.store.lite D/BaseFragment: onPause called: Video category page
    02-16 18:08:11.060 578-578/? D/PhoneStatusBar: disable: < expand icons alerts ticker* system_info back home recent clock >
    02-16 18:08:11.090 7875-7892/com.appy.store.lite D/MediaPlayer: start() mUri is null
    02-16 18:08:11.090 449-462/? D/BluetoothA2dpService: uri is null, mUri is null
    02-16 18:08:11.100 6987-6987/? D/SoundLevelAlertReceiver: onReceive: android.media.MediaPlayer.action.METADATA_CHANGED
    02-16 18:08:11.100 6987-6987/? D/SoundLevelAlertReceiver: isVideoType = 0
    02-16 18:08:11.100 6987-6987/? D/SoundLevelAlertReceiver: playingState = 1

    02-16 18:08:11.180 449-462/? W/ActivityManager: Activity pause timeout for ActivityRecord{42be71b0 com.appy.store.lite/.MainActivity}
    02-16 18:08:11.220 7875-7875/com.appy.store.lite D/BackgroundMusicHandler: stop called... bgMusicTask cancelled

    02-16 18:08:11.260 144-9245/? E/QC_MP3DEC: Killing timer thread...
    02-16 18:08:11.260 144-9245/? E/QC_MP3DEC: Timer thread exited
    02-16 18:08:11.260 144-144/? E/QC_MP3DEC: Component-deinit m_drv_fd = -1
    02-16 18:08:11.260 144-144/? E/QC_MP3DEC: COMPONENT DEINIT...
    02-16 18:08:11.260 144-144/? E/QC_MP3DEC: OMX MP3 component destroyed
    02-16 18:08:11.270 144-144/? D/OMXCodec: OMXCodec::setState: mState 0
    02-16 18:08:11.270 7875-7875/com.appy.store.lite D/BackgroundMusicHandler: stop called...
    02-16 18:08:11.280 144-354/? V/AudioHardwareMSM76XXA: AudioStreamOutMSM72xx::getParameters() voip_flag=
    02-16 18:08:11.280 7875-7875/com.appy.store.lite W/MediaPlayer: mediaplayer went away with unhandled events
    02-16 18:08:11.280 7875-7875/com.appy.store.lite W/MediaPlayer: mediaplayer went away with unhandled events
    02-16 18:08:11.280 449-697/? W/InputMethodManagerService: Focus gain on non-focused client com.android.internal.view.IInputMethodClient$Stub$Proxy@42a070c8 (uid=10133 pid=7875)
    02-16 18:08:11.290 144-354/? V/AudioHardwareMSM76XXA: AudioStreamOutMSM72xx::getParameters() voip_flag=
    02-16 18:08:11.300 144-354/? V/AudioHardwareMSM76XXA: AudioStreamOutMSM72xx::getParameters() voip_flag=
    02-16 18:08:11.370 9258-9258/? A/libc: Fatal signal 13 (SIGPIPE) at 0x0000242a (code=0), thread 9258 (sh)
    02-16 18:08:11.440 449-484/? I/ActivityManager: Config changed: {1.0 0mcc0mnc en_IN sw320dp w320dp h544dp nrml long port finger -keyb/v/h -nav/h skinPackage=com.sonyericsson.purpletheme s.63}
    02-16 18:08:11.480 139-139/? I/DEBUG: process stopped due to unexpected signal 13
    02-16 18:08:11.480 139-139/? I/DEBUG: crash_level = -1
    02-16 18:08:11.540 624-624/? D/GestureDetector: touchSlop:39 doubleTapSlop:195
    02-16 18:08:11.610 7875-7875/com.appy.store.lite D/DimensionManager: setTextSize1280x720 size: 32 480 / 720f: 0.6666667 textSize: 21
    02-16 18:08:11.610 7875-7875/com.appy.store.lite D/DimensionManager: setTextSize1280x720 size: 24 480 / 720f: 0.6666667 textSize: 16
    02-16 18:08:11.630 578-578/? W/SignalStrength: getLTELevel - rsrp:2147483647 snr:2147483647 rsrpIconLevel:-1 snrIconLevel:-1
    02-16 18:08:11.630 578-578/? W/SignalStrength: getLTELevel - rssi:99 rssiIconLevel:0
    02-16 18:08:11.630 578-578/? W/SignalStrength: getGsmLevel=4
    02-16 18:08:11.630 578-578/? W/SignalStrength: getLevel=4
    02-16 18:08:11.630 578-578/? D/StatusBar.NetworkController: refreshViews: Data not connected!! Set no data type icon
    02-16 18:08:11.630 578-578/? D/StatusBar.NetworkController: refreshViews connected={ wifi } level=4 combinedSignalIconId=0x7f0200b2/com.android.systemui:drawable/stat_sys_wifi_signal_3_fully combinedActivityIconId=0x7f0200a5 mobileLabel=Emergency calls only wifiLabel=MMPLxxxxXXXXxxxxXXXX emergencyOnly=true combinedLabel=MMPLxxxxXXXXxxxxXXXX mAirplaneMode=false mDataActivity=0 mPhoneSignalIconId=0x7f020092 mDataDirectionIconId=0x0 mDataSignalIconId=0x7f020092 mDataTypeIconId=0x0 mNoSimIconId=0x7f02008b mWifiIconId=0x7f0200b2 mBluetoothTetherIconId=0x1080754
    02-16 18:08:11.660 578-578/? D/SizeAdaptiveLayout: com.android.internal.widget.SizeAdaptiveLayout@42617830child view android.widget.FrameLayout@42617d60 measured out of bounds at 94px clamped to 96px
    02-16 18:08:11.660 578-578/? D/SizeAdaptiveLayout: com.android.internal.widget.SizeAdaptiveLayout@42a59f60child view android.widget.FrameLayout@425ed130 measured out of bounds at 94px clamped to 96px
    02-16 18:08:11.670 578-578/? D/SizeAdaptiveLayout: com.android.internal.widget.SizeAdaptiveLayout@427a7a68child view android.widget.FrameLayout@427a95e8 measured out of bounds at 94px clamped to 96px
    02-16 18:08:11.850 7875-7877/com.appy.store.lite D/-heap: GC_CONCURRENT freed 1660K, 18% free 14612K/17799K, paused 27ms+7ms, total 143ms
    02-16 18:08:11.850 7875-7895/com.appy.store.lite D/dalvikvm: WAIT_FOR_CONCURRENT_GC blocked 71ms
    02-16 18:08:11.850 7875-7899/com.appy.store.lite D/dalvikvm: WAIT_FOR_CONCURRENT_GC blocked 52ms
    02-16 18:08:11.860 7875-7875/com.appy.store.lite D/dalvikvm: WAIT_FOR_CONCURRENT_GC blocked 50ms
    02-16 18:08:11.860 7875-7901/com.appy.store.lite D/dalvikvm: WAIT_FOR_CONCURRENT_GC blocked 46ms
    02-16 18:08:11.930 7875-7875/com.appy.store.lite D/DimensionManager: setTextSize1280x720 size: 32 480 / 720f: 0.6666667 textSize: 21
    02-16 18:08:11.930 7875-7875/com.appy.store.lite D/DimensionManager: setTextSize1280x720 size: 24 480 / 720f: 0.6666667 textSize: 16
    02-16 18:08:12.000 7875-7875/com.appy.store.lite W/dalvikvm: threadid=1: thread exiting with uncaught exception (group=0x41d7f450)
    02-16 18:08:12.010 9269-9269/? A/libc: Fatal signal 13 (SIGPIPE) at 0x00002435 (code=0), thread 9269 (sh)
    02-16 18:08:12.110 139-139/? I/DEBUG: process stopped due to unexpected signal 13
    02-16 18:08:12.110 139-139/? I/DEBUG: crash_level = -1
    02-16 18:08:12.370 7875-7877/com.appy.store.lite D/-heap: GC_CONCURRENT freed 1970K, 18% free 14687K/17799K, paused 14ms+6ms, total 85ms
    02-16 18:08:12.370 7875-7916/com.appy.store.lite D/dalvikvm: WAIT_FOR_CONCURRENT_GC blocked 57ms
    02-16 18:08:12.630 9278-9278/? A/libc: Fatal signal 13 (SIGPIPE) at 0x0000243e (code=0), thread 9278 (sh)
    02-16 18:08:12.730 139-139/? I/DEBUG: process stopped due to unexpected signal 13
    02-16 18:08:12.730 139-139/? I/DEBUG: crash_level = -1
    02-16 18:08:13.270 9286-9286/? A/libc: Fatal signal 13 (SIGPIPE) at 0x00002446 (code=0), thread 9286 (sh)
    02-16 18:08:13.370 139-139/? I/DEBUG: process stopped due to unexpected signal 13
    02-16 18:08:13.370 139-139/? I/DEBUG: crash_level = -1
    02-16 18:08:13.610 449-512/? D/StateMachine: handleMessage: E msg.what=131155
    02-16 18:08:13.610 449-512/? D/StateMachine: processMsg: ConnectedState
    02-16 18:08:13.610 449-512/? D/WifiStateMachine: ConnectedState{ what=131155 when=-3ms arg1=3 }
    02-16 18:08:13.610 449-512/? D/StateMachine: processMsg: L2ConnectedState
    02-16 18:08:13.610 449-512/? D/WifiStateMachine: L2ConnectedState{ what=131155 when=-3ms arg1=3 }
    02-16 18:08:13.610 522-522/? E/wpa_supplicant: ctrl_iface cmd = SIGNAL_POLL
    02-16 18:08:13.620 578-578/? W/SignalStrength: getLTELevel - rsrp:2147483647 snr:2147483647 rsrpIconLevel:-1 snrIconLevel:-1
    02-16 18:08:13.620 578-578/? W/SignalStrength: getLTELevel - rssi:99 rssiIconLevel:0
    02-16 18:08:13.620 578-578/? W/SignalStrength: getGsmLevel=4
    02-16 18:08:13.620 578-578/? W/SignalStrength: getLevel=4
    02-16 18:08:13.620 449-512/? D/StateMachine: handleMessage: X
    02-16 18:08:13.620 578-578/? D/StatusBar.NetworkController: refreshViews: Data not connected!! Set no data type icon
    02-16 18:08:13.620 578-578/? D/StatusBar.NetworkController: refreshViews connected={ wifi } level=4 combinedSignalIconId=0x7f0200b0/com.android.systemui:drawable/stat_sys_wifi_signal_2_fully combinedActivityIconId=0x7f0200a5 mobileLabel=Emergency calls only wifiLabel=MMPLxxxxXXXXxxxxXXXX emergencyOnly=true combinedLabel=MMPLxxxxXXXXxxxxXXXX mAirplaneMode=false mDataActivity=0 mPhoneSignalIconId=0x7f020092 mDataDirectionIconId=0x0 mDataSignalIconId=0x7f020092 mDataTypeIconId=0x0 mNoSimIconId=0x7f02008b mWifiIconId=0x7f0200b0 mBluetoothTetherIconId=0x1080754
    02-16 18:08:13.900 9295-9295/? A/libc: Fatal signal 13 (SIGPIPE) at 0x0000244f (code=0), thread 9295 (sh)
    02-16 18:08:14.000 139-139/? I/DEBUG: process stopped due to unexpected signal 13
    02-16 18:08:14.000 139-139/? I/DEBUG: crash_level = -1
    02-16 18:08:14.220 144-354/? V/AudioHardwareMSM76XXA: MBADRC and ADRC Disabled
    02-16 18:08:15.090 9311-9311/? A/libc: Fatal signal 13 (SIGPIPE) at 0x0000245f (code=0), thread 9311 (sh)
    02-16 18:08:15.190 139-139/? I/DEBUG: process stopped due to unexpected signal 13
    02-16 18:08:15.190 139-139/? I/DEBUG: crash_level = -1
    02-16 18:08:15.480 449-479/? I/BatteryService: start UEvent update
    02-16 18:08:15.510 449-479/? I/BatteryService: finished UEvent update
    02-16 18:08:16.290 9327-9327/? A/libc: Fatal signal 13 (SIGPIPE) at 0x0000246f (code=0), thread 9327 (sh)
    02-16 18:08:16.390 139-139/? I/DEBUG: process stopped due to unexpected signal 13
    02-16 18:08:16.390 139-139/? I/DEBUG: crash_level = -1
    02-16 18:08:16.520 449-484/? W/WindowManager: App freeze timeout expired.
    02-16 18:08:16.520 449-484/? W/WindowManager: Force clearing freeze: AppWindowToken{42ef2938 token=Token{428a5c10 ActivityRecord{42a355e8 com.appy.store.lite/.ChatActivity}}}
    02-16 18:08:16.630 449-512/? D/StateMachine: handleMessage: E msg.what=131155
    02-16 18:08:16.630 449-512/? D/StateMachine: processMsg: ConnectedState
    02-16 18:08:16.630 449-512/? D/WifiStateMachine: ConnectedState{ what=131155 when=-8ms arg1=3 }
    02-16 18:08:16.630 449-512/? D/StateMachine: processMsg: L2ConnectedState
    02-16 18:08:16.630 449-512/? D/WifiStateMachine: L2ConnectedState{ what=131155 when=-11ms arg1=3 }
    02-16 18:08:16.630 522-522/? E/wpa_supplicant: ctrl_iface cmd = SIGNAL_POLL
    02-16 18:08:16.640 449-512/? D/StateMachine: handleMessage: X
    02-16 18:08:16.920 640-736/? W/SignalStrength: Size of signalstrength parcel:56
    02-16 18:08:16.930 640-640/? W/SignalStrength: Signal before validate=SignalStrength: 29 255 -1 -1 -1 -1 -1 99 -32767 -32767 -32767 -32767 cdma
    02-16 18:08:16.930 640-640/? W/SignalStrength: Signal after validate=SignalStrength: 29 255 -120 -160 -120 -1 -1 99 2147483647 2147483647 2147483647 -32767 cdma
    02-16 18:08:16.950 449-459/? W/SignalStrength: Size of signalstrength parcel:164
    02-16 18:08:16.950 449-459/? W/SignalStrength: getLTELevel - rsrp:2147483647 snr:2147483647 rsrpIconLevel:-1 snrIconLevel:-1
    02-16 18:08:16.950 578-599/? W/SignalStrength: Size of signalstrength parcel:168
    02-16 18:08:16.950 578-578/? W/SignalStrength: getLTELevel - rsrp:2147483647 snr:2147483647 rsrpIconLevel:-1 snrIconLevel:-1
    02-16 18:08:16.950 578-578/? W/SignalStrength: getLTELevel - rssi:99 rssiIconLevel:0
    02-16 18:08:16.950 578-578/? W/SignalStrength: getGsmLevel=4
    02-16 18:08:16.950 578-578/? W/SignalStrength: getLevel=4
    02-16 18:08:16.950 578-578/? W/SignalStrength: getLTELevel - rsrp:2147483647 snr:2147483647 rsrpIconLevel:-1 snrIconLevel:-1
    02-16 18:08:16.950 578-578/? W/SignalStrength: getLTELevel - rssi:99 rssiIconLevel:0
    02-16 18:08:16.950 578-578/? W/SignalStrength: getGsmLevel=4
    02-16 18:08:16.950 449-459/? W/SignalStrength: getLTELevel - rssi:99 rssiIconLevel:0
    02-16 18:08:16.950 578-578/? W/SignalStrength: getLevel=4
    02-16 18:08:16.950 449-459/? W/SignalStrength: getGsmLevel=4
    02-16 18:08:16.950 449-459/? W/SignalStrength: getLevel=4
    02-16 18:08:16.950 578-578/? D/StatusBar.NetworkController: onSignalStrengthsChanged signalStrength=SignalStrength: 29 255 -120 -160 -120 -1 -1 99 2147483647 2147483647 2147483647 -32767 gsm|lte level=4
    02-16 18:08:16.950 578-578/? D/StatusBar.NetworkController: mServiceState: STATE_EMERGENCY_ONLY, do not show signal icon.
    02-16 18:08:16.950 578-578/? D/StatusBar.NetworkController: refreshViews: Data not connected!! Set no data type icon
    02-16 18:08:16.950 578-578/? D/StatusBar.NetworkController: refreshViews connected={ wifi } level=4 combinedSignalIconId=0x7f0200b0/com.android.systemui:drawable/stat_sys_wifi_signal_2_fully combinedActivityIconId=0x7f0200a5 mobileLabel=Emergency calls only wifiLabel=MMPLxxxxXXXXxxxxXXXX emergencyOnly=true combinedLabel=MMPLxxxxXXXXxxxxXXXX mAirplaneMode=false mDataActivity=0 mPhoneSignalIconId=0x7f020092 mDataDirectionIconId=0x0 mDataSignalIconId=0x7f020092 mDataTypeIconId=0x0 mNoSimIconId=0x7f02008b mWifiIconId=0x7f0200b0 mBluetoothTetherIconId=0x1080754
    02-16 18:08:17.260 7875-7877/com.appy.store.lite D/-heap: GC_CONCURRENT freed 1597K, 16% free 15091K/17799K, paused 25ms+5ms, total 115ms
    02-16 18:08:17.510 9343-9343/? A/libc: Fatal signal 13 (SIGPIPE) at 0x0000247f (code=0), thread 9343 (sh)
    02-16 18:08:17.610 139-139/? I/DEBUG: process stopped due to unexpected signal 13
    02-16 18:08:17.610 139-139/? I/DEBUG: crash_level = -1
    02-16 18:08:18.580 449-484/? D/dalvikvm: WAIT_FOR_CONCURRENT_GC blocked 0ms
    02-16 18:08:18.690 9359-9359/? A/libc: Fatal signal 13 (SIGPIPE) at 0x0000248f (code=0), thread 9359 (sh)
    02-16 18:08:18.770 449-484/? D/-heap: GC_EXPLICIT freed 794K, 36% free 15847K/24519K, paused 19ms+10ms, total 187ms
    02-16 18:08:18.790 139-139/? I/DEBUG: process stopped due to unexpected signal 13
    02-16 18:08:18.790 139-139/? I/DEBUG: crash_level = -1
    02-16 18:08:19.650 449-512/? D/StateMachine: handleMessage: E msg.what=131155
    02-16 18:08:19.650 449-512/? D/StateMachine: processMsg: ConnectedState
    02-16 18:08:19.650 449-512/? D/WifiStateMachine: ConnectedState{ what=131155 when=-4ms arg1=3 }
    02-16 18:08:19.650 449-512/? D/StateMachine: processMsg: L2ConnectedState
    02-16 18:08:19.650 522-522/? E/wpa_supplicant: ctrl_iface cmd = SIGNAL_POLL
    02-16 18:08:19.650 449-512/? D/WifiStateMachine: L2ConnectedState{ what=131155 when=-4ms arg1=3 }
    02-16 18:08:19.660 449-512/? D/StateMachine: handleMessage: X
    02-16 18:08:20.320 449-462/? W/ActivityManager: Launch timeout has expired, giving up wake lock!
    02-16 18:08:20.440 449-462/? W/ActivityManager: Activity idle timeout for ActivityRecord{42be71b0 com.appy.store.lite/.MainActivity}
    02-16 18:08:21.190 449-462/? W/ActivityManager: Activity idle timeout for ActivityRecord{42a355e8 com.appy.store.lite/.ChatActivity}
    02-16 18:08:21.540 9399-9399/? A/libc: Fatal signal 13 (SIGPIPE) at 0x000024b7 (code=0), thread 9399 (sh)
    02-16 18:08:21.640 139-139/? I/DEBUG: process stopped due to unexpected signal 13
    02-16 18:08:21.640 139-139/? I/DEBUG: crash_level = -1
    02-16 18:08:21.880 578-578/? W/SignalStrength: getLTELevel - rsrp:2147483647 snr:2147483647 rsrpIconLevel:-1 snrIconLevel:-1
    02-16 18:08:21.880 578-578/? W/SignalStrength: getLTELevel - rssi:99 rssiIconLevel:0
    02-16 18:08:21.880 578-578/? W/SignalStrength: getGsmLevel=4
    02-16 18:08:21.880 578-578/? W/SignalStrength: getLevel=4
    02-16 18:08:21.880 578-578/? D/StatusBar.NetworkController: refreshViews: Data not connected!! Set no data type icon
    02-16 18:08:21.880 578-578/? D/StatusBar.NetworkController: refreshViews connected={ wifi } level=4 combinedSignalIconId=0x7f0200b0/com.android.systemui:drawable/stat_sys_wifi_signal_2_fully combinedActivityIconId=0x7f0200a4 mobileLabel=Emergency calls only wifiLabel=MMPLxxxxXXXXxxxxXXXX emergencyOnly=true combinedLabel=MMPLxxxxXXXXxxxxXXXX mAirplaneMode=false mDataActivity=0 mPhoneSignalIconId=0x7f020092 mDataDirectionIconId=0x0 mDataSignalIconId=0x7f020092 mDataTypeIconId=0x0 mNoSimIconId=0x7f02008b mWifiIconId=0x7f0200b0 mBluetoothTetherIconId=0x1080754
    02-16 18:08:21.890 578-578/? D/StatusBar.NetworkController: changing data overlay icon id to 2130837668
    02-16 18:08:22.200 9407-9407/? A/libc: Fatal signal 13 (SIGPIPE) at 0x000024bf (code=0), thread 9407 (sh)
    02-16 18:08:22.300 139-139/? I/DEBUG: process stopped due to unexpected signal 13
    02-16 18:08:22.300 139-139/? I/DEBUG: crash_level = -1
    02-16 18:08:22.630 7875-7875/com.appy.store.lite W/GAv4: syncDispatchLocalHits timed out: java.util.concurrent.TimeoutException
    02-16 18:08:22.650 7875-7875/com.appy.store.lite E/AndroidRuntime: FATAL EXCEPTION: main
    java.lang.NullPointerException
    at com.zopim.android.sdk.util.Color.getThemeAccentColor(Color.java:21)
    at com.zopim.android.sdk.chatlog.ZopimChatLogFragment.setEnabledCompat(ZopimChatLogFragment.java:1141)
    at com.zopim.android.sdk.chatlog.ZopimChatLogFragment.access$300(ZopimChatLogFragment.java:96)
    at com.zopim.android.sdk.chatlog.ZopimChatLogFragment$14$2.run(ZopimChatLogFragment.java:1086)
    at android.os.Handler.handleCallback(Handler.java:615)
    at android.os.Handler.dispatchMessage(Handler.java:92)
    at android.os.Looper.loop(Looper.java:137)
    at android.app.ActivityThread.main(ActivityThread.java:4802)
    at java.lang.reflect.Method.invokeNative(Native Method)
    at java.lang.reflect.Method.invoke(Method.java:511)
    at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:813)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:580)
    at dalvik.system.NativeStart.main(Native Method)
    02-16 18:08:22.660 449-512/? D/StateMachine: handleMessage: E msg.what=131155
    02-16 18:08:22.660 449-512/? D/StateMachine: processMsg: ConnectedState
    02-16 18:08:22.660 449-512/? D/WifiStateMachine: ConnectedState{ what=131155 when=-6ms arg1=3 }
    02-16 18:08:22.660 449-512/? D/StateMachine: processMsg: L2ConnectedState
    02-16 18:08:22.670 449-512/? D/WifiStateMachine: L2ConnectedState{ what=131155 when=-10ms arg1=3 }
    02-16 18:08:22.670 522-522/? E/wpa_supplicant: ctrl_iface cmd = SIGNAL_POLL
    02-16 18:08:22.670 449-512/? D/StateMachine: handleMessage: X
    02-16 18:08:22.670 449-1238/? W/ActivityManager: Force finishing activity com.appy.store.lite/.ChatActivity
    02-16 18:08:22.680 449-1238/? W/ActivityManager: Force finishing activity com.appy.store.lite/.MainActivity
    02-16 18:08:22.830 9419-9419/? A/libc: Fatal signal 13 (SIGPIPE) at 0x000024cb (code=0), thread 9419 (sh)
    02-16 18:08:22.890 578-578/? W/SignalStrength: getLTELevel - rsrp:2147483647 snr:2147483647 rsrpIconLevel:-1 snrIconLevel:-1
    02-16 18:08:22.890 578-578/? W/SignalStrength: getLTELevel - rssi:99 rssiIconLevel:0
    02-16 18:08:22.890 578-578/? W/SignalStrength: getGsmLevel=4
    02-16 18:08:22.890 578-578/? W/SignalStrength: getLevel=4
    02-16 18:08:22.890 578-578/? D/StatusBar.NetworkController: refreshViews: Data not connected!! Set no data type icon
    02-16 18:08:22.890 578-578/? D/StatusBar.NetworkController: refreshViews connected={ wifi } level=4 combinedSignalIconId=0x7f0200b0/com.android.systemui:drawable/stat_sys_wifi_signal_2_fully combinedActivityIconId=0x7f0200a5 mobileLabel=Emergency calls only wifiLabel=MMPLxxxxXXXXxxxxXXXX emergencyOnly=true combinedLabel=MMPLxxxxXXXXxxxxXXXX mAirplaneMode=false mDataActivity=0 mPhoneSignalIconId=0x7f020092 mDataDirectionIconId=0x0 mDataSignalIconId=0x7f020092 mDataTypeIconId=0x0 mNoSimIconId=0x7f02008b mWifiIconId=0x7f0200b0 mBluetoothTetherIconId=0x1080754
    02-16 18:08:22.910 578-578/? D/StatusBar.NetworkController: changing data overlay icon id to 2130837669
    02-16 18:08:22.930 139-139/? I/DEBUG: process stopped due to unexpected signal 13
    02-16 18:08:22.930 139-139/? I/DEBUG: crash_level = -1
    02-16 18:08:22.980 578-583/? D/-heap: GC_CONCURRENT freed 740K, 33% free 9123K/13511K, paused 24ms+6ms, total 91ms
    02-16 18:08:23.180 449-462/? W/ActivityManager: Activity pause timeout for ActivityRecord{42a355e8 com.appy.store.lite/.ChatActivity}
    02-16 18:08:23.890 578-578/? D/StatusBar.NetworkController: refreshViews: Data not connected!! Set no data type icon
    02-16 18:08:23.900 578-578/? W/SignalStrength: getLTELevel - rsrp:2147483647 snr:2147483647 rsrpIconLevel:-1 snrIconLevel:-1
    02-16 18:08:23.900 578-578/? W/SignalStrength: getLTELevel - rssi:99 rssiIconLevel:0
    02-16 18:08:23.900 578-578/? W/SignalStrength: getGsmLevel=4
    02-16 18:08:23.900 578-578/? W/SignalStrength: getLevel=4

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  • Hetal Raichura
    Acciones de comentarios Permalink

    hello Mathew Cropper,

    I am also getting this error , i don't know the scenario as i am getting this error in crash reports.
    Can you help me to solve this error?

    Thanks.

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  • Nicole - Community Manager
    Acciones de comentarios Permalink

    Hey Hetal - 

    Since this is a bug issue, I'm going to pull you into a support ticket. Look for an email from me soon. 

    0
  • Claudia Pelagatti
    Acciones de comentarios Permalink

    Hello Hetal,

    Could you please share the following details with us?

    - What version of the Chat SDK are you using?

    - On which versions of Android have you seen this problem on? (In the first post Gaurav mentioned that this could only be seen on 4.x versions)

    - Are you trying to use push notifications? Because the Chat SDK does not support push notifications

    Feel free to provide any additional details or reproduction steps as well.

    Thanks

    0
  • Hetal Raichura
    Acciones de comentarios Permalink
    Hello Claudia
    - What version of the Chat SDK are you using?
    >>> compile group: 'com.zopim.android', name: 'sdk', version: '1.3.3.1'

    - On which versions of Android have you seen this problem on? (In the first post Gaurav mentioned that this could only be seen on 4.x versions)

    >>> 4.4.2
    - Are you trying to use push notifications? Because the Chat SDK does not support push notifications
    >>> No i am not using push notifications.

     

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  • Claudia Pelagatti
    Acciones de comentarios Permalink

    Hello Hetal,

    Thanks for the reply

    Since we have not seen this crash before, it would be essential for us if you can provide more details around this crash and even better if you have any clear reproduction steps which lead to the crash.

    Thanks

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  • Rajesh Kumar
    Acciones de comentarios Permalink

    I am facing same crash in my app. Is there any update to fix this?

    1
  • Fran
    Acciones de comentarios Permalink

    Hi! I have the same problem. I'am getting it from crashlytics.

    here is the log:

    Fatal Exception: java.lang.NullPointerException
    at com.zopim.android.sdk.util.Color.getThemeAccentColor(Color.java:21)
    at com.zopim.android.sdk.chatlog.ZopimChatLogFragment.setEnabledCompat(ZopimChatLogFragment.java:1153)
    at com.zopim.android.sdk.chatlog.ZopimChatLogFragment.access$300(ZopimChatLogFragment.java:97)
    at com.zopim.android.sdk.chatlog.ZopimChatLogFragment$14$2.run(ZopimChatLogFragment.java:1095)
    at android.os.Handler.handleCallback(Handler.java:808)
    at android.os.Handler.dispatchMessage(Handler.java:103)
    at android.os.Looper.loop(Looper.java:193)
    at android.app.ActivityThread.main(ActivityThread.java:5299)
    at java.lang.reflect.Method.invokeNative(Method.java)
    at java.lang.reflect.Method.invoke(Method.java:515)
    at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:831)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:647)
    at dalvik.system.NativeStart.main(NativeStart.java)

    its happening in the 4.4.2 android version.

    with LG and TCL devices mostly.

    this is my zopim gradle config:

    compile('com.zopim.android:sdk:1.3.7.1') {
    exclude group: 'com.android.support'
    exclude group: 'com.google.code.gson'
    transitive = true;
    }


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  • Ramin Shokrizadeh
    Acciones de comentarios Permalink

    Hi Fran,

    I have created a ticket for you and the developers will investigate it further for you.

    -Ramin

     

    0
  • Barry Carroll
    Acciones de comentarios Permalink

    Hi Fran,

    I've created an issue on our backlog for this, and we will look at targeting a fix for an upcoming version of the SDK. It's unlikely to be soon because we are currently scoping a V2 of the SDK.

    0

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