Chat widget restrict by group

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4 Comentarios

  • Ramin Shokrizadeh
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    Hi Andrew,

    Thanks for the question. Valid use case, something we actually do internally for Zopim and Zendesk based on their plan/package type. 

    This cannot be done using the organization fields but can be done using custom code and our Javascript API.

    Based on their plan type, you can use hide or show API to show the widget. You may also want to add a tag to the visitor based on their plan information to help give more context to your team.

    You can get more information on our Javascript API here: https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html

    Thanks,

    Ramin

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  • Andrew Checkley
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    Hi,

    Many thanks for your response, If I have understood correctly I can achieve the above but would need to stipulate the support package type within the user rather than the organisation correct?

    Thanks

    Andrew

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  • Jon Coon
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    Can you all clarify if this experience is going to be easier to implement in the new chat experience? We want to be able to present and route the chat to specific departments based on the user's org ticket fields (in our case their plan and time since sign-up). 

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  • Ramin Shokrizadeh
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    Currently, there is no functionality to show/hide the widget based on the end user's org or org ticket fields and we have no immediate plans to offer such functionality.

    You can use the JS APIs to set specific departments and show/hide the widget based on information you have in your own systems.

    You can learn more about the APIs here: https://developer.zendesk.com/embeddables/docs/widget/settings#departments

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