Zopim TIcket Flow [Beta] - Feedback

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  • Andrew J
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    Working good so far, but disappointed that the chat interface still invasively overlays the ticket screen.

    Issue has always been a pain - this is going to be accentuated when agents try to edit the ticket in conjunction with running a chat, where obviously a ‘side-by-side’ view is very desirable.

    It is a shame that it has not been addressed in this beta yet.

     




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  • Bonnie Schofield
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    Totally agree with AndrewJ about the chat window overlaying the ticket window. When will that issue be addressed??

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  • Andrew J
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    Hello Bonnie,

    I have had some feedback from the Zopim team that this issue is being worked on - so there may be some light at the end of the tunnel :)

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  • Bonnie Schofield
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    Fabulous news Andrew! We launch Zendesk and Chat in May so if the fix is in by then it would be amazing!!

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  • Andrew J
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    No comment on timing sorry.  

    I made several suggestions for preferred solutions - ranging from best solution (lots of options) to minimum requirement.

    It sounds like there may need to be some platform changes to accommodate the functions suggested - so may need a wee while.

    The current interface works... you may want to trial logging in to the Zopim panel instead of the Zendesk/Zop panel for now...

     

    #1 was...   "Option to resize, reposition and pop out the chat box"

     

    Zopim Agent Comment...

    The current limitations are due to some technical constraints imposed on apps running inside zendesk.

    We are currently investigating option (1) so that the chat window and ticket can be seen side by side. It is part of our development roadmap and we are trying our best to address this concern in upcoming product changes.

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