Chrome not scrolling main Guide window

4 Comentarios

  • Brett - Community Manager
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    Hi Igar,

    Thanks for reporting this issue to us! I just updated my Chrome browser to 74 and I am now able to replicate this issue on my end. I'm going to generate a ticket on your behalf and pass this over to our Customer Advocacy team for further assistance.

    You'll receive a follow-up email shortly stating your ticket has been created so feel free to reply back to that if you have any additional questions or concerns.

    Thanks again!

  • Vybs
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    I am experiencing the same in some pages, I can not scroll down in Chrome.

  • Devan
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    Hello Viviana,

    Sorry to hear you are experiencing some issues with Chrome. I would recommend the following steps to troubleshoot this and see if this resolves your current problem 

    1. Clear your Cashe and Cookies.

    2. Try running Zendesk in incognito mode

    3. Removing all browser extensions to see if one is causing an issue

    4. Try running Zendesk in a different browser to see if Chrome is facing an error

    Let us know if any of these steps resolve your issue, and if not, we will be happy to dig deeper into this for you.

    Best regards. 


  • Vybs
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    Hi Devan,

    Right now I can not reproduce the issue no longer. However at the I tried using Firefox and it worked fine in Firefox, the exact same page, and not in Chrome. Also I didn't have many plugins, since I was using a relatively new user in Chrome. If it happens again I will test the other options aswel.


    Kind regards.


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