Push notifications from Zendesk to Slack

8 Comentarios

  • Dan Cooper
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    Great post! 

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  • Brett - Community Manager
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    This is awesome. Thanks for sharing Jacob!

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  • Jacob J Christensen - Cloudhuset A/S
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    Thanks, guys!

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  • Jennifer Rowe
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    Excellent tip, Jacob! Complete with step-by-step instructions and screen shots.

    Thanks for sharing!

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  • Jesse Marion
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    *Updated* HI Jacob J Christensen - Cloudhuset A/S Thank you for this article, I am experiencing an issue getting the notifications into slack which I am hoping you can help me out.

    Objective: send Slack Notification for tickets with High or Urgent priority to the assignee when end-user has replied to a ticket.

    I tested the Extension and received the notifier via my personal slack DM/Channel, my test ticket will send directly to me if the ticket has a MEET any condition of Assignee is Jesse Marion

     

    Is there any rule/code that can DM the assignee of a ticket when the end-user replies on a ticket with Urgent/High priority? @Slack_user or something?

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  • Jacob J Christensen - Cloudhuset A/S
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    Hi Jesse,

    I'm glad you're finding the article useful. It has been a while since I set this up and I'm not currently relying upon it for work.

    I'm sure there is a way to achieve the advanced DM setup you're seeking, but it's a bit out of my reach at the moment.

    I would probably opt for something simpler like a shared channel and have the individual agents set up keyword alerts for their agent name.

    Is that something that could work for you?

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  • Yaroslav Anyukhin
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    Used this post twice already, how come I can't like twice ? :)

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  • Nicole - Community Manager
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    It's just the way Gather's voting works. But we are so glad to hear that Jacob J Christensen - Cloudhuset A/S's post has been so helpful to you! 

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