Knowledge Base new fields

2 Comentarios

  • Ryan McGrew
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    Hey Susana,

    Take a look at my response to your earlier post


  • Mary Paez
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    I have to recommend the same as internal comments on public articles would be helpful to our support staff.


    And the abiliity to set the review date (expiration date) of an article on an article-by-article basis is important.  Each support agent needs to manage his/her own article list and there are many different situations that require/don't require review on articles.


    These two field suggestions are much needed !


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