Hi Explore Team,
Will Explore provide a way to view Web Widget searches and compare them against click-throughs and tickets created, as the standard reporting in Zendesk currently provides?
This would be very helpful to have in the Explore datasets. Furthermore, it would be even MORE helpful to also have visibility to Chats Created. Currently, we cannot see how many Web Widget searches result in a chat, we can only see how many searches convert to a ticket.
Finally, a new and interesting dataset would be to see Article Views vs. Tickets Created, and Article Views vs. Chats Created, via the Web Widget channel.
I could not decide if this was a product feedback or a question, so I posted it in Questions & Answers to find out if it is a planned feature or not. Thank you!
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