Allow time zone to be set on the dashboard level

5 Comentarios

  • Greg Szydlo
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    This is also important for my organisation where we have sites in GMT, EST and PST, where reports should all be standardised to EST. The ability to change TZ per query is crucial for accurate reporting and I would welcome implementing of this feature very much.

    3
  • Greg Priante
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    We would like to see this as well. Our worldwide help desk staff is managed out of the US and we run regional reports on a monthly basis. When running reports everything shows up as US EST time zone instead of the local regional time zones and we have to manually modify the reports for management in an excel sheet every month. One example is we track what time the most calls come in, when looking at what time calls come in for Asia it shows 8PM to 5am as its adjusting the report to show the times in US EST time zone which does not help us evaluate when the local staff in Asia is seeing the highest call volumes without us manually adjusting it or granting additional permissions to agents and asking someone in each region to run reports then send us copies. 

    2
  • Greg Szydlo
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    Hey Zendesk, can we get a reply or at least an acknowledgement here?

    0
  • Colin Greene
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    This would be an amazing addition to the explore feature.

    Similar to the post above we have staff across multiple regions, Ire, UK, Aus, USA, Ger & Fin. Trying to get a full view of the day to day metrics for our agents is quite difficult due to the nature of explore at present and the requirement for our profile timezone to be updated depending on what team/agents we are viewing metrics on ( this is mainly for agents residing in the USA & Aus ). This process is just very cumbersome and also impacts on scheduled reports we have that display to the wider company.

    Ideally we would want the dashes we build to display their metrics based the agents timezone and as such display accurate information. 

    E.g At present if we view an agents stats who resides in the US their call closure stats are split across two days due to the time difference.

    As we continue to scale this is going to become a bigger and bigger issue for us so assistance on this would be greatly appreciated.

    2
  • Kelsey Davis
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    I have the same use case as the couple of comments above. Also hard to define when a 'week' starts and finishes as Sunday in the UK is Monday in NZ and therefore spanning/overlapping 2 different weeks. 

     

    I would really love this feature as well and think it would be very a valuable Explore feature.

    1

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