Is Insights going away?
RespondidaIs Insight going away? Is so, when?
If insights is going away, will Explore replace it on the Enterprise plan license at no additional cost?
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The following text is from:
https://support.zendesk.com/hc/en-us/articles/360002056488#topic_xqt_pcx_qfb
Insights is included with the Zendesk Support Professional and Enterprise plans. Insights extends the capabilities of the built-in reports to let you build, customize, secure, and share your own reports.
Tip: When you activate Explore, Insights, and any reports you created using it are not removed. However, in the future, Explore will replace Insights, so we encourage you to start migrating any reports that you want to keep.
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Comentario oficial
Hi Cecelia -
We have not yet set an end-of-life date for Insights, butI can say that it will be a little while yet before that happens.
Zendesk customers on a Support Professional and above plan are eligible for a complimentary upgrade to Zendesk Explore, so there will not be any additional cost for you.
I hope that helps! Let us know if you have further questions.
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