Disable sound when closing the chat
CompletadaSince the recent update agents hear the sound when closing the chat window.
I and several of my colleagues found it kinda annoying and useless.
Would be great to have the option to disable this sound.
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Hi Frank,
Sorry, you had to experience this problem. Ideally, there should not be a sound notification for closing the chat window. We are working on fixing this issue this week.
I will update this thread once it is rolled out.
- Prakruti
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Thank you, Prakruti.
I have the same issue - it's very annoying and frustrating when you hear this sound while closing the chat. It causes lots of inconveniences. Sometimes you think that the chat was closed at the same moment the customer sent a reply. And it's very easy to miss it if he really did.Looking forward to fixing the issue
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Hi Frank and Jayden,
We rolled out a fix for this issue today. There should not be a sound notification on closing the chat. Sorry for the inconvenience.
-Prakruti
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