Would like to see an app that we can install on our Zendesk ticketing system to show if a customer is online or not. The workflow would be that a customer submits a ticket through our portal (our docs site is hosted on a non-Zendesk site, so we have a widget for customers to submit tickets), and the agent has the ability to look at the app and see if the customer is still online. If it shows the customer is online, the agent will be able to initiate a chat with the customer, rather than working through the support ticket. Is this anywhere on the roadmap?
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