Other agents
CompletadaIf someone has taken the chat already there could be a rule that other agent are not allowed to jump in and start taking.
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Hi Joanna,
We just released a new feature, Roles and Permissions, that would prevent cherry picking and limit visitor list visibility to other agents.
You can get more info on the feature here: https://chat.zendesk.com/hc/en-us/articles/115010353787-Roles-and-permissions-Align-agent-roles-with-your-organizational-structure
Thanks,
Ramin
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