• Ramin Shokrizadeh

  • 14 de julio de 2017 05:15

  Zendesk Product Manager

  Hi raymaids,

  Thanks for the feedback. We are planning on adding History support to the mobile apps at the end of this year. Will update you when something is available for you to use.

  -Ramin

   

• Sven Möller

  • 5 de febrero de 2018 16:10

  Hey this is a must have!
  
  All the chat apps I used had this option, because that way you can reply by mail to customers by the same mobile phone. It is not confortable having to login in a computer to be able to answer customers.

  Also you can check if you are not replying as fast as you should.

  When it is going to be available ?

   

  Sven

   

• Ramin Shokrizadeh

  • 6 de febrero de 2018 03:05

  Zendesk Product Manager

  Hi Sven,

  We are still committed to adding chat history in the mobile apps later this year. Currently, you can see past chats for a specific visitor when going into the visitor profile first.

  If you are using Support + Chat products together, you can look at the tickets created from the chats/offline messages.

  -Ramin

• Eseban

  • 22 de febrero de 2018 17:52

  I was looking for the same feature. Tidio, tawk.to and Jivo have it.

   

• Ramin Shokrizadeh

  • 9 de abril de 2018 09:08

  Zendesk Product Manager

  Hi all,

  We are doing some research on this request and was wondering if you could help us fill out this quick survey: https://www.surveymonkey.com/r/628F2DJ

  It should not take more than 5 minutes and it will inform how we approach the design of adding chat history support in the mobile apps.

  Thanks,

  Ramin

• Dan

  • 27 de febrero de 2019 16:17

  So an admin is able to see chat history, but no other user type can - why is that?  It seems important for agents to see chat history on mobile devices.  

• Ramin Shokrizadeh

  • 27 de febrero de 2019 16:51

  Zendesk Product Manager

  Hi Dan,

  There shouldn't be a restriction on the role who can see past chats on the mobile apps, it may be related to the custom roles set up in your account.

  Please email chat@zendesk.com and we can investigate this further for you.

  Thanks,

  Ramin

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