Time Format to include seconds

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6 Comentarios

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Shelley-ann,

    Thanks for sharing your feedback. Currently, you can get the second based information in the CSV export of the chat details (including first response time from the agent). You can learn more about exporting chat details here: https://zopimsupport.zendesk.com/hc/en-us/articles/212016688-Browsing-past-chats-in-History

    Can you let us know why you need this information during a chat vs. looking at that data in the export? How does having that information help you better serve the visitor/customer or manage your agents?

    -Ramin

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  • Shelley-ann Stoop

    Thank you so much – I did ask on your chat support if this was possible to which they responded that it wasn’t and advised that I leave a suggestion.

     

    I will have a look now at what you suggested and let you know if I don't come right.

     

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  • Shelley-ann Stoop

    I'm sorry for the stupid question, but where is the actions drop down?

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Not a silly question. After you check some or all the chats via the checkbox, you should see a button called 'Actions'.

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  • Shelley-ann Stoop

    Great! Thanks so much for your assistance with this - that is exactly what I wanted to see.

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  • Riah Lao

    Hi, is it possible to display the seconds in the agent chat console as well during the chat session with the customer? We have set KPI/goals for agents and will be helpful for them if they can see that during the conversation itself. Thanks

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