Limit the ability for all agents to create new shortcuts

Completada

2 Comentarios

  • Comentario oficial
    Rajat Garg
    Zendesk Product Manager

    Hi Emily,

    I wanted to connect back on your feedback about restricting agents from creating shortcuts. We recently released a feature in Premium (legacy) and Enterprise plans that allows you to customize agent permission. As part of this feature you can customize agent permissions so that they can no longer create shortcuts. You can find more about the feature here

    Thanks,

    Rajat

  • Rajat Garg
    Zendesk Product Manager

    Hi there,

    Thanks for your feedback. We understand the problem with allowing all agents to create shortcuts. We are planning to work on adding more granular roles and permissions later this year. We'll keep this feedback in mind when we start working on the feature.

    Thanks,

    Rajat

    0

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk