Permission lock shortcuts


2 Comentarios

  • Comentario oficial
    Rajat Garg
    Zendesk Product Manager

    Hi Brennan,

    I wanted to connect back on your feedback about restricting agents from creating shortcuts. We recently released a feature in Premium (legacy) and Enterprise plans that allows you to customize agent permission. As part of this feature you can customize agent permissions so that they can no longer create shortcuts. You can find more about the feature here



  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Brennan,

    Thanks for the feedback as usual. Can you elaborate on the problem you are experiencing right now?

    Are agents incorrectly updating the shortcuts in the account? Do you want them to see the list but not be able to edit them?

    Any more information on the specific problem you experienced would help the team. We are looking into improving our roles and permissions this year and your feedback on shortcuts could inform how they wire it up.




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